Privacy Policy

Last updated: October 14, 2026 Services OLIPRO inc. respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it and how you can exercise your rights, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25). ## Person in charge of personal information Olivier Doyle, owner, Services OLIPRO inc. - Email: [email protected] - Phone: 450-912-5996 ## What we collect When you fill out our quote request form, use the chat window, call us, email us or become a client, we may collect: - your name, email address and phone number; - the city and address of the project; - a description of your project, your preferred timeline and any photos you send us; - the information needed for your quote, contract and invoicing. We only collect what we need for the purposes below. ## Why we use it - To call you back and book a visit at your home; - to prepare your quote and contract; - to manage your project and keep you informed during the work; - to invoice you and meet our legal and tax obligations. We never sell your information. We only send you promotional messages with your consent, and you can unsubscribe at any time. ## Who we share it with Only the people who need your information to complete your project can access it. It may be shared with: - subcontractors working on your project (for example, the electrician or plumber), limited to what the work requires; - our technology providers: customer management and website hosting software, email service, accounting software and network security service. Some of these providers may store data outside Quebec. We make sure they offer adequate protection for your information. ## Cookies and statistics Our website measures its traffic without cookies and without collecting information that identifies you. If we ever add a tool that uses cookies (a map, a video, advertising), it will only be turned on with your consent. ## How long we keep it - Quote requests that don't go ahead: up to 2 years, then destroyed. - Client files: for the length of the project and its warranties, then as long as tax laws require (6 years after the end of the year concerned). ## Security We protect your information with reasonable measures: restricted access, passwords and encrypted connections. If a confidentiality incident creates a risk of serious harm, we will notify you and the Commission d'accès à l'information. ## Your rights At any time, you can: - ask to see the information we hold about you; - have it corrected if it is inaccurate or incomplete; - withdraw your consent or ask us to delete your information, subject to our legal obligations; - get a copy of your information in a structured, commonly used technological format. Write to the person in charge above. We will reply within 30 days. ## Complaints If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec. ## Changes We may update this policy. The date of the latest update appears at the top of this page.